Plumbing Tips & Hints
You have a suspected water leak
Make sure all taps are turned off. Go to water meter and check if it is still running. This could be indicative of a large leak. For smaller leaks - read the water meter last thing at night before you go to bed (making sure all taps are turned off) then read the meter again first thing in the morning (before flushing toilets or turning on any taps) to check if there has been an increase in the reading.
You can smell gas
Turn off gas meter
The gas meter is usually located at the side of the building. The stop valve will either be a lever or a small handle. To turn off the gas turn the lever or handle 90 from its original position.
Call a licensed plumber immediately
You have a burst water Pipe
Turn off water meter by turning the tap handle clockwise to avoid water damage. The water meter is most often found at the front boundary line of your property near your garden tap. In units, the water meter to your dwelling is at the front or rear of your unit. There may also be meter at the front of the complex which will turn off the water to the entire block of units. Be wary not to shut down the entire complex.
You have a leaking toilet (cistern)
If severe, turn off the cistern via the cistern stop by turning it clockwise. This is a tap located usually below the cistern, sometimes they can be found inside the cistern.
In case of Plumbing Emergencies
In a plumbing emergency, you'll need to stop the flow of water quickly. To do this, you and each member of your family needs to know the location of the shutoff valve for every fixture and appliance, as well as the main shutoff Valve for the house and how they operate.
If the emergency involves a specific fixture or appliance, first look for its shutoff valve and turn it clockwise to shut off the water to that fixture or appliance only. The valve is usually located underneath a fixture such as a sink or a toilet or behind an appliance, such as a clothes washer, at the point where the water supply pipe (or pipes) connects to it.

If the problem is not with a particular fixture or appliance, or if there's no shutoff valve for the fixture or appliance, use the main shutoff valve to turn off the water supply to the entire house. You'll find the main shutoff valve on the inside or outside of your house where the main water supply pipe enters.
Turn the valve clockwise to shut it off.
Professional Tip
If you need a shifting spanner to turn the valve, keep one, specially labeled near the valve so it's handy.
If the main shutoff valve itself is defective and needs to be repaired, call your water company; they can send someone out with the special tool required to shut off the water at the street before it reaches the valve.
Make sure all taps are turned off before leaving home.
Make sure all electric or gas stoves are switched off before leaving home.